We booked and set up for ATVs earlier in the day. The pickup is normally at 3:30, but they told us it would be 4pm since we booked last minute. Cool no problem. At 4pm we're outside waiting on them and they never show. We call and they said their had already left and he may be stuck in traffic. An hour goes by and still no sign of his guy, and no estimation of when he's coming. We eventually asked for our money back.The guy on the phone said that its our own fault for booking last minute and that us Gringos shouldn't expect American promptness. For some reason he doesnt believe Traffic exists in the US and is an excuse for bad business. Just be honest and tell us when you're going to be instead of leaving us outside wondering
We loved our amazing experience in Bogota with Medellin City Services! We hope to come back soon and see more of this beautiful country.
A very satisfying experience from the beginning, i took the city tour and street art tour. The guide always very attentive with my family and me, plus very interesting data about the city and the communes. Went to very iconic places of medellin and besides the rain everything was better than expected. To anyone who asks me I recommend it
Just wanted to say thank you to Medellin City Services and Kevin & Daniel for an unforgettable time during our stay in Medellin. We did 3 tours (City tour, Pablo Escobar tour & Penol-Guatapé tour) and each was better than the last. We had authentic and delicious Colombian food, one-on-one experiences with such a professional and friendly team and breathtaking sights! We will recommend to everyone! Medellin is such a beautiful city and you made it that much better! Special kudos to Kevin!
I just got back from my tour with manny. What a tour it was such an amazing dive in to the culture of Medellin beyond Pablo Escobar. Manny took me all round the city we tried local food talked to so many people he is extremely knowledgable and really blew my mind about this amazing city.You will visit so many places and explore the areas not many tourist go. The mango lolly from a local woman's home was a highlight.This is a great tour company and very professional I would defiantly recommend you book with them.
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